Shipping charges :-
Cash on delivery
Cash on Delivery or COD is a convenient way to buy products from our website. It is very simple. You just need to browse through website, select product and click the COD option, during check out.
Refer to our Cash on Delivery section for more details.
We are here to ship the package at your given address in discreet package. Nobody is going to know what you have ordered and not even the courier guy. We will ship your product in a standard box, which has your name and address on it. We are not going to brand the box with our logo. We will mark the name of the box with "Green Pharma".
Opt for our Discreet Delivery section for details.
We will provide you with tracking URL to help you track your order when needed.
We have already tied up our services with Blue-dart, DTDC, etc. known as the leading Indian courier service provider. We are about to add some other partners shortly.
You are requested to email us your queries at firstname.lastname@example.org , regarding any shipping policy.
Our team will pack your order in a plastic bag, tamper-proof. We do not provide any indication of the website or the name of the product on packaging box. It provides complete privacy of your item and safeguards the packaging and quality of the order. The entire service is free of cost.
To keep your privacy intact, we are not going to mention zeeayurveda.com on package anywhere. The name of the sender, along with the address will be of Green Pharma.
In case, any of the products is partly inflammable, we will produce a letter to the Courier Company, talking about the contents of the pack. The letter that has to be produced depends on the packaging size, mainly due to security reasons. For other products, there will be a generic declaration to keep the product intact.
For COD order, we will be attaching an invoice, mentioning the name of the product, like personal care items, apparel, and so on.
P.S: At present, we do not deliver any product outside the Republic of India.
We offer a gift wrap option, if you need to surprise someone or want additional privacy layer. This is now available at nominal additional price.
Please note: At present, we are NOT delivering outside the Republic of India.
We ensure to deliver all our products on time. However, please remember that sometimes, some products might not be processed, and can be cancelled. The reasons might include quantity limitations for inaccuracy, purchase or product errors, error in stock and pricing information, or maybe some problems, as identified by operation department.
Our customer support team will inform the customers as soon as possible, if the order gets cancelled. If the order gets cancelled after charging from your credit card, we will return back the same amount to your account.
Cancellation by the customer
You should contact our service team if you want to cancel any order. We can only cancel any order before it is shipped. In case, the order is already shipped, we will not be able to cancel it.
You can mail us back at email@example.com anytime if you have any question with cancellation policy.
Replacement / Exchange policy
In case, you are not satisfied with any product, you can call us for replacement. We can replacements of certain products within a time of 3 days:
Product not to your liking
We are NOT going to accept exchanges or replacements for products, which are not to your liking. Most of these products are personal in nature, and we encourage you to ask any queries at firstname.lastname@example.org, or through our customer care number, before confirming any order.
Mode of return
You are cordially invited to contact our customer care unit within a time span of 3 days after receiving product requesting for an exchange or replacement. The following norms mentioned above must be followed. After the customer care agrees to process the exchange, the customer must return the product with invoice, in an unused condition and in its original packaging. You must mention some of the products, which you have planned to replace or exchange through courier to below mentioned address. You must provide us with details of packaging and documents, while planning for an exchange or replacement:
# 604, Platinum Tower, Sector-5, Zirakpur, Chandigarh - 140603
We would like to retain your present courier Airway bill for any kind of future reference. Please email us at email@example.com, in case; you have any queries associated with the return policy.